This Privacy Policy explains what personal data 388wi collects from players and visitors, how it is used, who it may be shared with, how it is protected, and what rights you hold over your own information. Please read it carefully before creating an account or using any 388wi service.
All data transmitted between you and 388wi is encrypted in transit using SSL technology.
388wi does not sell your personal data to third parties for their own marketing purposes.
Access, correct, or request deletion of your personal data by contacting 388wi support.
Identity and age data is collected to fulfil legal obligations and protect all players.
388wi ("we," "us," "our," "the Platform") operates the online casino and sports betting services available at 388wi.net, including all games, betting markets, promotional campaigns, and related digital services. For the purposes of this Privacy Policy, 388wi is the data controller responsible for the personal information collected through use of the platform.
This Privacy Policy applies to all players who register an account, visitors who browse the platform without registering, and any individual who contacts 388wi support. By using the 388wi platform, you acknowledge that your personal data will be processed in accordance with this Policy.
Questions about how your data is handled can be directed to the 388wi support team via live chat (available 24/7) or by writing to [email protected].
388wi collects personal data through several channels. The categories of data we collect include:
2.1 Registration Data. When you create a 388wi account, we collect your full name, date of birth, Pakistani mobile number (in 03xx format), chosen username, and account password (stored in hashed form — never in plain text). This information is necessary to establish your account, verify your age, and communicate with you.
2.2 Identity Verification (KYC) Data. To comply with anti-money-laundering (AML) obligations and to verify that you meet the 18+ age requirement, we may request copies of government-issued photo identification (such as your CNIC or passport) and proof of ownership of the payment method you use. KYC documents are processed securely and retained only as long as required by our legal obligations.
2.3 Financial Data. We collect records of all deposits, withdrawals, and transactions made through your 388wi account, including the payment method used (JazzCash wallet number, Easypaisa account, bank account details), transaction amounts in PKR, and timestamps. We do not store full JazzCash or bank account credentials; payment processing is handled by the respective third-party providers.
2.4 Gaming & Betting Activity. We maintain detailed records of your betting and gaming activity on 388wi, including games played, bets placed, wagers, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.
2.5 Technical & Device Data. When you access 388wi, our systems automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and approximate geographic location. This information helps us detect fraud, optimise the platform, and enforce geographic restrictions.
2.6 Communications Data. If you contact 388wi support via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the resolution of any issues raised.
388wi uses your personal data for the following purposes:
Marketing Communications: 388wi may send you promotional messages about new games, bonus offers, and platform updates via SMS or in-platform notifications. You may opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect transactional or account communications.
388wi processes your personal data on the following legal bases:
5.1 We Do Not Sell Your Data. 388wi does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.
5.2 Service Providers. We share data with carefully selected third-party service providers who assist in operating the 388wi platform, including payment processors (JazzCash, Easypaisa, HBL, and others), KYC verification services, fraud detection providers, customer support software providers, and cloud hosting infrastructure providers. These parties are bound by data processing agreements and are only permitted to use your data to provide their specific service to 388wi.
5.3 Game Providers. When you play games powered by third-party studios (such as those providing the Treasure Boat Fishing, jackpot, and slot titles available on 388wi), technical data necessary to operate the game — such as your session token and stake amount — is transmitted to the game provider's servers. Game providers do not receive your full personal profile.
5.4 Legal Disclosure. We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, court order, or government request, or where we believe in good faith that such disclosure is necessary to prevent fraud or protect the rights, property, or safety of 388wi, our players, or others.
AML Obligations: As required by applicable anti-money-laundering frameworks, 388wi may be obligated to report certain transactions or suspicious activity to competent authorities. In such cases, we are legally prohibited from notifying the subject of the report.
6.1 What We Use. 388wi uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and analyse usage patterns.
6.2 Types of Cookies.
6.3 Managing Cookies. You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the 388wi platform normally.
388wi retains your personal data for as long as your account is active and for a period thereafter as required by our legal obligations. In general: account registration data and KYC documents are retained for a minimum of five years after account closure to satisfy anti-money-laundering record-keeping requirements; transaction records are retained for a minimum of five years; gaming activity logs are retained for a minimum of three years for dispute resolution purposes. Data that is no longer required and has exceeded its retention period is securely deleted or anonymised.
388wi implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, bcrypt hashing of account passwords (plain text passwords are never stored), access controls limiting internal access to personal data on a need-to-know basis, regular security auditing of platform infrastructure, and secure hosting environments with intrusion detection systems.
Despite these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your 388wi login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Subject to applicable law, you have the following rights in respect of the personal data 388wi holds about you:
To exercise any of these rights, contact the 388wi support team via live chat or at [email protected]. We will respond within a reasonable timeframe. Note that some rights may be limited where data must be retained for legal or regulatory compliance.
388wi is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been created by a person under 18, that account will be immediately suspended, all data associated with the account deleted (subject to legal retention obligations), and any funds refunded to the payment source following verification. Parents or guardians who believe a minor has registered with 388wi should contact us immediately via live chat or at [email protected].
388wi reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via platform notification or SMS to the registered mobile number. The most current version of this Policy will always be published on this page with the "Last Updated" date at the top. Continued use of the 388wi platform following a policy update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 388wi holds about you, please contact us through one of the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For urgent account security matters, please use the 24/7 live chat for the fastest response.
Your 388wi account data — including KYC documents, transaction records, and gaming history — is stored on secured servers with strict access controls and regular security audits.
When you deposit via JazzCash or Easypaisa, 388wi does not store your full wallet credentials. Payment authentication is handled securely by the payment provider on their own infrastructure.
You can request closure of your 388wi account at any time by contacting support. Post-closure, data is retained only as required by legal obligations before being securely deleted.
Your data is protected. Your privacy matters. Join 388wi and bet in PKR with peace of mind.
18+ only · Gamble responsibly · Not available where prohibited by local law